No reservations yet
You haven't made a booking on this account. Bookings made as a guest can be looked up separately by reference.
Next: Search sailings
My Reservations: MY RESERVATIONS
Check booking status, print e-tickets and manage your trips.
Reservation states
What each status means
Every reservation moves through a set of well-defined states from payment to travel. Here is what you will see, and the next action for each.
Booking not found
The reference or verification detail you entered doesn't match any active booking. Check for typos or contact support.
Next: Try again
Verification failed
For your security, we couldn't confirm your identity for this booking. A second verification factor is required.
Next: Contact support
Payment pending
Complete your payment before the hold expires to confirm your passengers and vehicle booking.
Next: Complete payment
Payment verification pending
Your payment slip is being reviewed by our team. You'll be notified once it's confirmed.
Next: View details
Confirmed
Your booking is confirmed. E-tickets will appear here once issued.
Next: View booking
Ticket issuance pending
Payment is confirmed. Tickets are being issued and will appear shortly.
Next: Refresh
Ticket issued
Your QR-ready e-ticket is available. Present it at the pier for check-in.
Next: Show QR ticket
Booking changed
This booking was modified. Review the updated sailing, passengers or vehicle details.
Next: Review changes
Cancelled
This booking has been cancelled. If a refund applies, see the refund status below.
Next: Contact support
Refund pending
Your refund is being processed. Processing time depends on your payment provider.
Next: View refund status
Refunded
The refund for this booking has been issued to your original payment method.
Next: View receipt
Sailing time changed
The sailing time or vessel has been updated. Please review the new details before check-in.
Next: Review new time
Sailing cancelled by KITT
The scheduled sailing has been cancelled. Rebooking on the next available sailing or a refund is offered.
Next: Choose next sailing
Check-in available
Check-in is now open for your sailing. Present your QR ticket at the pier.
Next: Show ticket
Travel completed
This journey is complete. Your booking history is retained for future reference and receipts.
Next: View receipt
Privacy of your reservation
Access to your reservation is restricted to the account it was made under and to guest lookups where a second verification factor is confirmed. Booking references alone do not unlock reservations. Sensitive identity numbers, passport details, payment evidence and internal staff notes are never displayed on this page — you will only see the fields relevant to your journey.